Backup of Exchanges & Returns

60 days to decide. Free exchanges, always. And if something we made is defective, we'll fix it for life.

Start a Return or Exchange
Free exchangesSize, color, or style. No fee
60-day returnsFrom your delivery date
Lifetime guaranteeWe made it wrong, we fix it
Protected CheckoutReturn shipping always free
60-Day Guarantee

Our Return & Exchange Policy

We stand by everything we make. If there's anything you don't love about your order within 60 days of delivery, we'll exchange it or get your money back. No hassle, no hoops. That's a promise.

For USA orders only

* Final sale and clearance items are not eligible for return or exchange.

Exchange Options

Exchange

FREE

Something not right? Swap for a different size or design. You'll receive a prepaid return label and your replacement ships as soon as we receive your return.

Store Credit

FREE

Not ready to pick a replacement yet? No problem. We'll provide a prepaid return label. Once we receive your return, you'll be issued store credit for the full value.

Refund

$5.99 label fee

We provide a prepaid return label. A flat $5.99 fee is deducted from your refund total. No out-of-pocket cost upfront.

Return Shipping Options

✓ With Protected Checkout

$0.00

Return label completely free

Selected Protected Checkout at checkout? Your return label is completely free. Nothing deducted from your refund. Fast, worry-free returns every time.

Refund processed within 7 business days of receipt. Original shipping charges not refunded.

Without Checkout Protection

$5.99

Deducted from your refund

We send you a prepaid return label. Nothing charged upfront. The $5.99 fee is deducted from your refund after we receive your item.

Refund processed within 7 business days of receipt. Original shipping charges not refunded.

We process returns quickly. Please allow 7 business days from the day we receive your return. Waited longer? Email us at [email protected].

Lifetime Guarantee

If your gear fails due to a manufacturing defect (stitching, hardware, or material breakdown), we'll replace it. No time limit. See our Lifetime Guarantee page to learn more or submit a claim →

How It Works

1
Start your return or exchange

Visit the returns portal with your order number and zip code. Takes about 2 minutes.

2
Ship it back

Use the prepaid label we provide. Drop off at any UPS or USPS location.

3
Done

Refund or exchange processed within 7 business days of us receiving your return.

FAQs

My order is showing as ineligible. It's been over 60 days. What do I do?
Email us at [email protected] with your order number. We review on a case-by-case basis and always want to make it right.
My item has been used or washed. Can I still return it?
Yes. We have a satisfaction guarantee. If you tried it and it's not working for you, reach out and we'll take care of it within 60 days of delivery.
My item arrived damaged or has a defect. What do I do?
Shipping damage (damaged box, missing item, carrier issue): visit the returns portal and select "Start a Shipping Claim."

Manufacturing defect (stitching failure, broken hardware, material breakdown): covered under our Lifetime Guarantee. Submit a claim →
I bought at a local store. Can I exchange it online?
Items purchased through a third-party retailer need to be returned or exchanged through that store. Email us if you need help tracking them down.
I'm an international customer and only see a refund option. Why?
International exchanges aren't supported in the portal yet. Email us at [email protected] and we'll work out a solution directly.
Start a Return or Exchange Contact Us