Shipping
Shipping Information
Everything you need to know about getting your order to your door — fast.
Processing Time
Orders are processed and packed within 1–3 business days of being placed. Processing does not include weekends or holidays.
Ships From
All orders ship from our warehouse in Watsonville, CA. Delivery times are estimates and may vary by carrier or during peak periods.
Delivery estimates begin after processing and do not include processing time. Carriers may experience delays during peak periods.
Get real-time updates on your shipment
Once your order ships, you'll receive a confirmation email with your tracking number and carrier info. You can also track your order directly in our order portal.
Track My OrderYes — we ship worldwide.
- Duties and taxes are calculated and included at checkout — what you pay is the final amount. Nothing extra at the door.
- We ship using Delivered Duty Paid (DDP) so your package clears customs without additional charges.
- Shipping rates and estimated delivery times are shown at checkout based on your location.
- We are not responsible for delays caused by customs processing.
File a claim in our order portal — Redo will reship or refund once submitted. Start a claim →
You'll need to file a claim directly with the carrier — that's the only way to get reimbursed without package protection. Check your shipping confirmation email for your carrier name and tracking number, then visit the carrier's website to start the process. If you're having trouble identifying your carrier or figuring out how to file, contact us and we'll point you in the right direction.
An optional add-on available at checkout. Covers lost, stolen, and damaged packages — Redo handles the claim and gets you a replacement fast. It also waives the $5.99 return shipping fee if you ever need to make a return.