Quick answers to our most common questions. Can’t find what you need? We’re one message away.
Shipping & Tracking
When will my order ship? How do I track it?
Orders are processed Monday to Friday and ship within 1 to 3 business days. Standard delivery takes 4 to 8 business days after processing; expedited takes 2 business days. We don’t ship on weekends or holidays.
Once your order ships, you’ll get a confirmation email with your tracking number and carrier. You can also check your status anytime in our order portal.
Do you offer free shipping?
Yes. Free standard shipping on all orders over $75. Under $75, shipping is calculated at checkout. We also ship internationally. Rates and delivery times are shown at checkout based on your location.
Returns & Exchanges
What is your return and exchange policy?
We accept returns and exchanges within 60 days of delivery.
Exchanges are always free. Returns have a $5.99 return shipping fee deducted from your refund. This is waived if you added Protected Checkout at checkout. Final sale and clearance items are non-returnable.
When will I get my refund?
Refunds are processed within 5 to 7 business days after we receive and approve your returned item. You’ll get an email confirmation once it’s been issued. If it’s been more than 7 business days since your return was delivered, contact us and we’ll look into it.
I need to exchange for a different size. How does that work?
Exchanges are always free. Start through our portal, select the new size you need, and we’ll get it on its way once we receive your original item back.
I received the wrong item. What do I do?
We’re sorry about that. We do our best, but mistakes happen. Email us at [email protected] with your order number and a quick description of what arrived, and we’ll make it right immediately.
Orders
Can I cancel my order or change my shipping address?
Contact us immediately at [email protected] and we’ll do everything we can before your order ships. Once it’s in transit, we can’t make changes.
If your order has already shipped and you need to return it, start a return here once it arrives.
My discount code isn’t working. What do I do?
A few things to check:
- Codes are case-sensitive, so enter it exactly as shown
- The code may be expired, already used, or have a minimum order requirement
- Some codes don’t apply to sale or clearance items
- Only one discount code can be used per order
If none of those apply, contact us and we’ll help sort it out.
My package is lost, stolen, or damaged. What do I do?
If you added Protected Checkout: start a claim in our portal → Redo will reship or refund once your claim is submitted.
If you didn’t add Protected Checkout: you’ll need to file a claim directly with the carrier. Check your shipping confirmation email for your carrier name and tracking number, then visit the carrier’s website to start the process. If you need help navigating it, contact us and we’ll point you in the right direction.
Sizing & Care
How do I find the right size?
Tap your product below to see its size chart and how to measure.
Not sure? Exchanges are always free, so if the size isn’t right, we’ll get you sorted.
Does the UV protection wash out?
No. Our UPF 50+ protection is built into the fabric itself. It comes from the fiber type, thread count, and weave construction, not a chemical coating. There’s nothing to wash out. Normal laundering won’t degrade it.
How do I care for my Farmers Defense gear?
Sleeves & Gaiters: Machine wash cold, tumble dry low. Avoid bleach.
Gloves: Hand wash cold or machine wash on delicate. Air dry.
Hoodies & Shirts: Machine wash cold, tumble dry low. Wash inside out to preserve color.
Straw Hats: Wipe down only. Never submerge in water. Avoid bending the brim repeatedly; straw can crack if flexed too much.
Other Hats & Beanies: Hand wash cold, lay flat to dry.
Aprons: Machine wash cold, tumble dry low.
Protected Checkout
What is Protected Checkout?
Protected Checkout is an optional add-on at checkout that covers your order from the moment it ships to the moment you’re satisfied. Here’s what’s included:
Exchanges are always free regardless of whether you add Protected Checkout. Final sale and clearance items are excluded.
Do I need Protected Checkout to make a return or exchange?
No. You can always return or exchange without it. The only difference is the $5.99 return shipping fee. Protected Checkout waives it. Exchanges are free either way.
